Memberships & Compliance
TIC Insurance Brokers is a member of Steadfast, Australia’s largest insurance broker group. We use our membership with Steadfast to enable us to access broking resources and improve our ability to offer client’s policies with a broad range of insurers, products, coverage options, and pricing.
As a member of the National Insurance Brokers Association (NIBA), TIC Insurance Brokers are held to the highest standard of practice and professionalism, and are subject to the Insurance Brokers Code of Practice.
The Insurance Brokers Code of Practice (the Code) was developed by NIBA to complement the existing compliance and risk management frameworks within the insurance broking industry. As a subscriber to the Code, we work with the Insurance Brokers Code Compliance Committee to maintain service standards that meet the needs of consumers who engage our services. We uphold the conditions of the Code and therefore our value and purpose is to provide a level of client service that exceeds what is required by the law.
We deal only with APRA (Australian Prudential Regulatory Authority) approved insurers & specialist underwriting agencies to provide peace of mind that all policies placed are secure with an Insurer that will respond accordingly in the event of a claim.
The Insurance Centre Pty Ltd (ABN 40 088 381 060) trading as TIC Insurance Brokers, is authorised to advise and arrange general insurance products on behalf of our clients, and holds Australian Financial Services Licence Number 237572.
Complaints & Dispute Resolution
We are committed to meeting, if not exceeding, our clients’ expectations whenever possible. As much as we make all attempts to provide best-practice service and standards, we recognise that issues do occur, and that dissatisfied clients have a right to complain and to have their complaint handled appropriately. A copy of our Complaint & Dispute Resolution policy can be found here.
As noted in the policy, we are a member of the Australian Financial Complaints Authority (AFCA), who are an external Dispute Resolution body for disputes within the financial services industry. If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA (whose details can be found at https://www.afca.org.au/ or in the attached Policy).
Customer Vulnerability & Financial Hardship
As a subscriber to the Insurance Brokers Code of Practice, we are committed to promoting and upholding service standards and assistance for our clients who may be experiencing financial hardship or other circumstances that may impart vulnerability. Our policy for such can be found here.